Help Center
How can we help?
Browse FAQs, troubleshoot issues, or contact support.
Getting Started
Create an account and generate your first leads.
Create accountPayments & Wallet
Top up, verify payments, and manage billing.
Exports
Download results as Excel for your CRM.
Getting Started
Getting Started
How do I create an account?
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Getting Started
How do I create an account?
Click Sign Up in the navbar, choose a username, email, and password. After sign-up, we automatically create a wallet for you and grant 20 free leads per month.
Getting Started
How do I generate my first leads?
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Getting Started
How do I generate my first leads?
Go to Dashboard → Generate → Choose either Google Maps or Social Media to generate leads from → Fill the filter → then start the job. When it finishes, you can preview results and export to Excel.
Account & Security
Account & Security
How do I change my username or password?
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Account & Security
How do I change my username or password?
Open Account → Profile. To set a new password you must confirm your current one. A fresh access token is issued after updates.
Account & Security
How do I delete my account?
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Account & Security
How do I delete my account?
In Account → Danger Zone, confirm your password to delete. We archive job/payment history for audit, remove stored files, and delete your active profile. Wallet credits are forfeited on deletion.
Generating Leads
Generating Leads
What counts as a billable lead?
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Generating Leads
What counts as a billable lead?
Each row exported beyond your monthly 20 free leads is billed according to the plan your in, We show a preview and cost estimate before generating.
Generating Leads
Can I export to Excel?
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Generating Leads
Can I export to Excel?
Yes. Use the Export button on the job details page. Files are provided as .xlsx for easy import into your CRM or spreadsheets.
Payments & Billing
Payments & Billing
How do wallet top-ups work?
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Payments & Billing
How do wallet top-ups work?
Open Payments, choose PayPal or Binance, and complete checkout. Minimum top-up is $10. Credits never expire unless you delete your account.
Payments & Billing
My payment says pending — what should I do?
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Payments & Billing
My payment says pending — what should I do?
After returning from checkout, click Verify in Payments. If it still shows pending, wait a minute and try again. If unresolved, contact support with your order ID. and a screenshot of the transactoion
Payments & Billing
What is your refund policy?
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Payments & Billing
What is your refund policy?
We offer refunds within 7 days for technical failures attributable to the platform (e.g., you were charged but no leads were delivered). Contact support with details.
Data & Compliance
Data & Compliance
Is Hookely compliant with GDPR/CCPA?
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Data & Compliance
Is Hookely compliant with GDPR/CCPA?
We honor GDPR and CCPA rights as described in our Privacy Policy. You can request access, correction, or deletion of your personal data. See /privacy for details.
Data & Compliance
Do wallet credits expire?
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Data & Compliance
Do wallet credits expire?
No. Credits do not expire unless you delete your account.
Troubleshooting
Troubleshooting
I can’t log in or I’m stuck on a loading screen.
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Troubleshooting
I can’t log in or I’m stuck on a loading screen.
Try logging out and back in, clear site data, or use a different browser. If it persists, contact support with your browser and console error (if any).
Troubleshooting
Job failed or returned fewer results than expected.
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Troubleshooting
Job failed or returned fewer results than expected.
Reduce filters (radius/categories), try a nearby location, or rerun during off-peak hours. If the problem repeats, share the job ID with support.
Legal
Legal
Can I use leads however I want?
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Legal
Can I use leads however I want?
You must comply with all applicable laws (e.g., anti-spam) and the terms of any third-party sites you interact with. See our Terms and Privacy Policy for details.